Feb 21, 2017 05:24 PM
9440 Views
I am employee in Genpact for last 1 yrs as a customer service executive. we have targeted to accept 150 calls per day. it gives target which is manadtory to maintain otherwise company issue warning letter means your job is in danger. I am working here where most customer so there is alwasys waiting the workign condition is also not good team leader. asistant manager, operation managerare not supportive. they dont know the value of ustomer service agent company gets 50 rupees per call an agent get 7500 in month means 250 per day
I met all the target wheather is average handling time or call quality wheater is shift adherence but neaver promoted because I am not know anyone. they dont allow Leave even if you comes under company oilicy you are entiled to take 2 dasy planned leave in fact according to company policy
