Jul 10, 2017 10:41 AM
2142 Views
I am a resident of Singapore.
I employed the services of Zinavo for development of a Magento E-commerce site on 24 Jan 2017. 2017, making initial payment. Within few days, they insisted the site was ready and instructed me for the balance payment. which I made on 31 Jan 2017. I paid extra to have the site ready in 15 days.
It was at that time, I found out all they did was only prepare a homepage template and the product page and nothing else. They don’t have website development process and they are totally unprofessional in their work.
Aravind, the developer had no idea what he was doing. Speaking to him also bore no fruit. He totally does not understand our requirements DUE TO LANGUAGE ISSUES. I then asked for a developer change due to Aravind's constant incompetence. Anitha Kumar was assigned. I faced the same problem with Anita due to language issues and she most of the time she couldn’t understand my requirements. She refused to communicate with me via WhatAspp and said that it is her company’s policy that staffs should not use their mobile during office hours. Being an international client, communication with Zinavo was extremely very challenging and I had to correspond via emails few times daily(which lasted to almost 55 days).
I was told to pay extra for site hosting. the contract clearly said that site hosting was included in payment. This is just one of the many time they breached contract. I ended up paying money for site hosting from somewhere else.
PLEASE NOTE, THAT ZINAVO SERVERS ARE MALWARE INFECTED. We were warned by my hosting site to clean up the infection or be removed permanently. Zinavo didn’t bother much about this and took their own time to remove the malware. I had to pay extra to my hosting provider to upgrade to a more secured site to protect our website against any future malware attacks.
There is no team work or coordination as stated by some of "positive reviews". Anitha went on her one month marriage leave just leaving my project to a standstill. Zinavo did not bother even to inform me of her long absence from work and did not assign another developer to finish the project. My friend in India, constantly chased after them via telephone and email. But they decided to finally ignore and abandon the project. I knew I was completely mislead by their false advertising on their site and falsified comments and awards.
Bottom line is Zinavo cheated me. This is not the first they are doing this. They target out of state/country customers.
Their reviews are falsified and it can be proved. You will notice a high rating in google and facebook. What they do is follow up a negative review with 3-4 positive reviews. And all reviews on Facebook are by the employees and friends of Nazar raja, karthik, sudhakar.
The offices they mention in various countries are questionable. According to Roshan(senthil pandy), the Singapore representative Siva Senthil left the country over a year ago. Then they have the Australian representative Aravind Jack.
Interesting to note that both Siva Senthil an Aravind Jack have people with the same names in their Bangalore office - Roshan(Senthil Pandy) and Aravind
I have filed a case against them. I am being represented by my friend. Now, Zinavo has decided no to show up. This is clear. If they can’t respect a court, how do you expect them to respect a client.
All things I have just written can be verified through emails and WhatApp chats.
Word of warning, DO NOT BE MISLEAD BY THEIR GOOGLE AND FACEBOOK REVIEWS. THESE HAVE BEEN PUSHED UP WITH A LOT OF FAKE POSITIVE REVIEWS. Don’t be lured or impressed by Zinavo 3500+ projects on their website. Do get international referrals from Zinavo before assigning any future projects to them. Otherwise, if you are not from Bangalore or Karnataka or India, I suggest you take your business elsewhere.
They have a lot of companies registered in their name.
Rachael
Singapore
