Feb 25, 2016 12:52 AM
41546 Views
I purchased an LG window air conditioner LW8015ER in May 2015. By August 2015 the control panel on/off switch was not working properly and was hard to press on and off. I put in a repair request and they entered it in the system. First the confirmation came over by email that it was a Microwave that I was asking for repairs. I called them and told them it was not. They had the model number and the SSN of the unit and they supposedly fixed it. Wells appliance came to look at the unit, when they arrived, the technician said they had me down for a microwave but he said clearly they had the wrong information because the numbers matched the air conditioner.
Wells put called in a replacement part for the control panel. Weeks later I called and they had to put the call in again because it got lost. Weeks later the part finally comes in and the tech comes to put in the part. He can't figure out how to put it in, makes a few calls after trying and cuts himself in the meantime. Runs the unit and it sounds awful. Much, much worse than it ever ran. He said he was going to call in to get the unit replaced. From here it goes downhill.
I have made several calls to Wells and LG, they both tell me to talk to the other and I get the runaround. Here it is February 1, 2016 and I made another call to LG, they are doing nothing about this problem, they see no request from the tech to have this replaced, they want to send Wells back out. NO WAY! Both companies should be ashamed of themselves for this poor treatment they call "Customer Service". I have many LG Products and this will be the last one I buy if this is how they treat their customers. Seems like they are waiting for the warranty to run out so they don't have to repair or replace this poorly made product. They are now looking for a different service company to come out to look at the unit. They told me it will take 5 to 10 business days until I hear back. This is what they always tell me and I never hear back from them. Do not buy this product. If it breaks you will never get it fixed.
