Not understand meaning of first flight. Review on First Flight Couriers

I am here review my bad experience with first flight couriers. The meaning or use of courier is first very urgent delivery. We are required urgent medicine available only in delhi. It require urgent as patient admitted to hospetal. We ordered requested require delivery within 2 days. The supplier booked on first flight but not get parcel even lapse 3 days. After as emergency we take saparately by bus from bangalore paying extra Rs.500 for delivery. After 8 days we get call from first flight courier you have parcel please take delivery as delivery boy in leave. We thinking that booking was delayed so cancelled order from supplier. But reason for delay is firstflight courier. WE TAKEN DELIVERY TELL SUPPLIER IT IS NO USE AS DELAY IN DISPATCH. THAN WE GET TRACKING INFORMATION DISPATCH WAS MADE CARRECTLY BUT THE FIRSTFLIGHT COURIER PUT PARCEL IN HIS OFFICE FOR 7 DAYS EVEN IT CAME MY CITY IN TIME. Later I get one more information for delivery the branch not get any paymeny. They get payment only for booking. So they not interested in delhivery. They interest only in booking. If you require you go their office for taking delivery. Such poor fellow not take any responsibility.