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MouthShut Score

57%
3.92 

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Not at all worth for money - 100%
Issue Resolved
Brand-aid! The problem has been fixed. Happy Ending.
Feb 20, 2017 08:37 AM 2822 Views

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FNP E RETAIL PRIVATE LIMITED Cares

FNP E RETAIL PRIVATE LIMITED is working closely with MouthShut.com to achieve customer satisfaction

I had very bad experience with fnp. I did place an order by consulting with them on the way they communicate to the precipitant and the way the flowers can get deliver. I have placed the order almost couple of weeks prior only. Whatever they have promised prior ordering the order is completely different than the way they have done the communication and delivery. My order was around 6000 INR which I felt not at all worth for what they have supposed to deliver. They are wrong with respect the way of communication with precipitant. I did call them multiple times on the gap in the communication which is not as they have promised while placing the order. But still they were not able to address the customer concern. They are wrong on the number of flowers supposed to be there in my order. They are wrong with the freshness of the flowers. I don't suggest to my friends to go for this when they want to gift dearest people. It might be worth for lesser price orders but am not sure because my first experience was very bad. My opinion is completely not happy with their business. I can't suggest this site to the people who want to gift some special people.


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Brand Response

Dear Customer,
We are sorry to hear about your experience and regret the inconvenience caused to you. Ferns N Petals is now associated with Mouthshut.com to offer you a solution. We hope our team has got in touch with you and your issue was resolved. We assure you that we will strive to do our best to serve you in the future.
Flowerly Yours,
Team Ferns N Petals

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By: FNPPL | Apr 08, 2022  07:38 PM Comments 0

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