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MouthShut Score

57%
3.94 

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Extra for Fixed delivery but service is poor!
Issue Resolved
Brand-aid! The problem has been fixed. Happy Ending.
Sep 15, 2017 01:50 PM 10614 Views

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FNP E RETAIL PRIVATE LIMITED Cares

FNP E RETAIL PRIVATE LIMITED is working closely with MouthShut.com to achieve customer satisfaction

I had ordered for a bouquet for my friend on his birthday and had made it fixed delivery(by paying 100rs extra for fixed timing delivery) and wanted to keep it a surprise . The delivery boy called my friend and cooked up a story that since the delivery guy met with an accident, the boquet will be delivered next day . He even revealed my name that it was from me. they should have immediately passed on the delivery to some other outlet if that was guenine and atleast kept the name unrevealed .


I was disappionted to know from my friend that they delivered a day old bouquet to him which were not fresh! These people ruined my plan tro suprise him! not worth paying extra for Fixed delivery!


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Brand Response

Dear Customer,
We are sorry to hear about your experience and regret the inconvenience caused to you. Ferns N Petals is now associated with Mouthshut.com to offer you a solution. We hope our team has got in touch with you and your issue was resolved. We assure you that we will strive to do our best to serve you in the future.
Flowerly Yours,
Team Ferns N Petals

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By: FNPPL | Apr 08, 2022  08:18 PM Comments 0

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