MouthShut.com Would Like to Send You Push Notifications. Notification may includes alerts, activities & updates.

OTP Verification

Enter 4-digit code
For Business
MouthShut Logo
Upload Photo

MouthShut Score

57%
3.92 

Customer Service:

Product Quality:

Delivery Timeliness:

App & Websites:

Reliability:

×

Upload your product photo

Supported file formats : jpg, png, and jpeg

Address



Contact Number

Cancel

I feel this review is:

Fake
Genuine

To justify genuineness of your review kindly attach purchase proof
No File Selected

WORST- CHEATERS
Issue Resolved
Brand-aid! The problem has been fixed. Happy Ending.
Oct 04, 2016 01:49 PM 5752 Views

Customer Service:

Product Quality:

Delivery Timeliness:

App & Websites:

Reliability:

FNP E RETAIL PRIVATE LIMITED Cares

FNP E RETAIL PRIVATE LIMITED is working closely with MouthShut.com to achieve customer satisfaction

This is regarding order id 416235, 41623501 which is for below items.


1) Chocolate Cheese Cake


2) Set of fresh flower Bouquet.


3) 80 Grams Bournville Dark chocolate.


Am extremely disappointed with the services of Fern and Petal and need the refund for my entire amount.


a) Have ordered a Chocolate Cheese cake of 1 Kg for which 2300 Rs has been charged to me. First of All Cake was not Cheese cake as you can see in attached pics. Also the Cake has been taken from some local bakery which is not up to mark and surely not for the price I have paid.


Also you guys have charged me some 100 Rs extra for Delivering to a new address but still the cake was delivered to same address.


b) Set of Fresh Flower Bouquet. - First of all the flower was not delivered to the recipient. Also you the see the Quality of flowers which from nowhere seems to be fresh.


Please have a look at the attached pic of the same.


c) Bournville Chocolate:- It has to be delivered with flowers but till now nothing has been delivered so I don't need this anymore.


Thanks to fern and petals for ruining my entire surprise gift on Friendship day occasion.


Kindly initiate my refund process or else am going to my credit card for chargeback.


Awaiting a positive response from your side. Thanks


Thanks


Upload Photos


Upload photo files with .jpg, .png and .gif extensions. Image size per photo cannot exceed 10 MB


Brand Response

Dear Customer,
We are sorry to hear about your experience and regret the inconvenience caused to you. Ferns N Petals is now associated with Mouthshut.com to offer you a solution. We hope our team has got in touch with you and your issue was resolved. We assure you that we will strive to do our best to serve you in future.
Flowerly Yours,
Team Ferns N Petals

Upload Photo

By: FNPPL | Apr 08, 2022  09:05 PM Comments 0

See full communications

Comment on this review

Read All Reviews

YOUR RATING ON

Ferns N Petals
1
2
3
4
5
X