Oct 04, 2016 01:49 PM
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FNP E RETAIL PRIVATE LIMITED Cares
FNP E RETAIL PRIVATE LIMITED is working closely with MouthShut.com to achieve customer satisfaction
This is regarding order id 416235, 41623501 which is for below items.
1) Chocolate Cheese Cake
2) Set of fresh flower Bouquet.
3) 80 Grams Bournville Dark chocolate.
Am extremely disappointed with the services of Fern and Petal and need the refund for my entire amount.
a) Have ordered a Chocolate Cheese cake of 1 Kg for which 2300 Rs has been charged to me. First of All Cake was not Cheese cake as you can see in attached pics. Also the Cake has been taken from some local bakery which is not up to mark and surely not for the price I have paid.
Also you guys have charged me some 100 Rs extra for Delivering to a new address but still the cake was delivered to same address.
b) Set of Fresh Flower Bouquet. - First of all the flower was not delivered to the recipient. Also you the see the Quality of flowers which from nowhere seems to be fresh.
Please have a look at the attached pic of the same.
c) Bournville Chocolate:- It has to be delivered with flowers but till now nothing has been delivered so I don't need this anymore.
Thanks to fern and petals for ruining my entire surprise gift on Friendship day occasion.
Kindly initiate my refund process or else am going to my credit card for chargeback.
Awaiting a positive response from your side. Thanks
Thanks