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MouthShut Score

57%
3.94 

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Verified Member MouthShut Verified Member
Delhi, India India
Worst experience
Issue Resolved
Brand-aid! The problem has been fixed. Happy Ending.
Oct 22, 2016 03:42 PM 4386 Views

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FNP E RETAIL PRIVATE LIMITED Cares

FNP E RETAIL PRIVATE LIMITED is working closely with MouthShut.com to achieve customer satisfaction

Placed an order for Birthday. Flowers and an egg less pineapple cake, but was delivered a chocolate cake of someone named Ayush. Called their helpline and the delivery guy came after an hour and handed over the cake n apologised and left immediately. We opened the cake box, there was a butterscotch cake in it and no message on cake, as was requested. We were doubtful about it being egg less, so we just gave the cake to our maid. Made a complaint n asked for full refund but there is no reply.


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Brand Response

Dear Customer,
We are sorry to hear about your experience and regret the inconvenience caused to you. Ferns N Petals is now associated with Mouthshut.com to offer you a solution. We hope our team has got in touch with you and your issue was resolved. We assure you that we will strive to do our best to serve you in future.
Flowerly Yours,
Team Ferns N Petals

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By: FNPPL | Apr 08, 2022  09:05 PM Comments 0

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