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MouthShut Score

57%
3.93 

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Never order with Ferns & Petals. Not trust worthy
Issue Resolved
Brand-aid! The problem has been fixed. Happy Ending.
Sep 10, 2016 10:06 AM 6246 Views

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FNP E RETAIL PRIVATE LIMITED Cares

FNP E RETAIL PRIVATE LIMITED is working closely with MouthShut.com to achieve customer satisfaction

Order was placed on 7th Septemeber'2016 for delivery to be done on 8th of September'2016 at London, UK. The gifts costed 3 times the actual price, but only with an expectation that it will be delivered on time and good quality will be assured. Instead of 8th September they attempted delivery on 9th September and the person who was supposed to receive it was not there anymore. When asked for a refund they clearly said that refund is not possible. I would suggest choose others like floweraura, where once some damaged flowers were delivered but when complained to them, on the next day they delivered one fresh bouquet as ordered and one "Sorry" bouquet from their side. Very Bad Experience with FNP.


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Brand Response

Dear Customer,
We are sorry to hear about your experience and regret the inconvenience caused to you. Ferns N Petals is now associated with Mouthshut.com to offer you a solution. We hope our team has got in touch with you and your issue was resolved. We assure you that we will strive to do our best to serve you in future.
Flowerly Yours,
Team Ferns N Petals

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By: FNPPL | Apr 08, 2022  09:19 PM Comments 0

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