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MouthShut Score

57%
3.94 

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Agra, Uttar Pradesh India
Think twice before you buy from FNP
Issue Resolved
Brand-aid! The problem has been fixed. Happy Ending.
Mar 04, 2017 12:09 PM 3804 Views

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FNP E RETAIL PRIVATE LIMITED Cares

FNP E RETAIL PRIVATE LIMITED is working closely with MouthShut.com to achieve customer satisfaction

My Fiancee had ordered cake for me on my birthday(03/03) as I was far away in another city. The product I received was so pathetic that it spoiled all party mood. The bread used in cake was so hard that it could be assessed by the fact, when I cut it with knife(provided by FNP as complimentary), it bends at first, then to avoid more embarrassment I gently hold base and tried again.


Even the guests who have tasted it said that it seems like cake has been made atleast a month before and preserved.


Though service was good as product arrived on time but as far as my knowledge goes what's the use of service if product is not upto mark for which we have paid.


Overall it was embarrassing moment for me on my birthday and I myself will never ever buy any product from it again, nor will recommend it to anyone.


P.S. -> If FNP wants, I will provide them with details of order just to prove authenticity of this review.


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Brand Response

Dear Customer,
We are sorry to hear about your experience and regret the inconvenience caused to you. Ferns N Petals is now associated with Mouthshut.com to offer you a solution. We hope our team has got in touch with you and your issue was resolved. We assure you that we will strive to do our best to serve you in the future.
Flowerly Yours,
Team Ferns N Petals

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By: FNPPL | Apr 08, 2022  07:47 PM Comments 0

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