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3.92 

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Worsttttt service... Spoiled Bday Excitement
Issue Resolved
Brand-aid! The problem has been fixed. Happy Ending.
Nov 17, 2016 04:39 PM 5787 Views

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FNP E RETAIL PRIVATE LIMITED Cares

FNP E RETAIL PRIVATE LIMITED is working closely with MouthShut.com to achieve customer satisfaction

Hi All,


I have ordered a cake and few gifts to my loved ones on 15 Nov to be delivered on 17 Nov in Firozabad. First of all, there is no option of midnight delivery(not even will extra money). Secondly, it's standard delivery is from 9 am to 9 pm and it's 5 pm now but the cake n gifts is not delivered. I called customer service couple of times but even they are not able to contact that person and responded that they will call me back which I never got.


Again just now when I called then they said how far is Firozabad from Moradabad since we will be sending from Moradabad. I don't know what they were doing since 15 Nov and after calling them couple of times they are now(17 Nov 5 pm) finally saying that we are sending it. So careless. Spoiled BDay of my loved ones. Now there is no excitement of present. My family doesn't eat after sunset, so now sure what's the use of sendig the Bday cake? Is it to cut today and eat tomorrow? Will see soon.


PLEASE DON'T SPOILED YOUR LOVED ONES BDAY. It's a waste of money and time.


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Brand Response

Dear Customer,
We are sorry to hear about your experience and regret the inconvenience caused to you. Ferns N Petals is now associated with Mouthshut.com to offer you a solution. We hope our team has got in touch with you and your issue was resolved. We assure you that we will strive to do our best to serve you in future.
Flowerly Yours,
Team Ferns N Petals

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By: FNPPL | Apr 08, 2022  09:13 PM Comments 0

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