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57%
3.92 

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Another Scam - Fernsnpetals
Issue Resolved
Brand-aid! The problem has been fixed. Happy Ending.
Aug 30, 2017 09:53 PM 11136 Views (via Mobile)
(Updated Sep 02, 2017 12:19 PM)

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FNP E RETAIL PRIVATE LIMITED Cares

FNP E RETAIL PRIVATE LIMITED is working closely with MouthShut.com to achieve customer satisfaction

Business Model:


Charge the client for the product chosen from their website, promise a delivery.


Have a excuse ready for non delivery.


In my case, as recipient was not in office, FNP delivery team themselves offered redelivery tomorrow.


I would have asked them to leave product at reception, but fall into their trap.


Send message of attempted delivery.


Be silent afterwards, let client run pillar to post.


Now guess what? Show then T&C highlighting the point that delivery will be done only ONCE.


(That is only one part of T&C, other clearly states that if receipt is not available they will leave a note to collect the product from the nearest florist or leave the product at a secure location in the premises.)


And ask for more money for redelivery.


You are left with 2 options: either pay extra for redelivery or lose the money already paid.


FNP ki balle balle and you are left with a big hole in your pocket and a spoiled occasion.


Beware of FNP.!


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Brand Response

Dear Customer,
We are sorry to hear about your experience and regret the inconvenience caused to you. Ferns N Petals is now associated with Mouthshut.com to offer you a solution. We hope our team has got in touch with you and your issue was resolved. We assure you that we will strive to do our best to serve you in the future.
Flowerly Yours,
Team Ferns N Petals

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By: FNPPL | Apr 08, 2022  08:09 PM Comments 0

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