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MouthShut Score

57%
3.94 

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Verified Member MouthShut Verified Member
Tanuku India
Poor quality,fake website
Issue Resolved
Brand-aid! The problem has been fixed. Happy Ending.
Jan 21, 2017 08:19 PM 4543 Views

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FNP E RETAIL PRIVATE LIMITED Cares

FNP E RETAIL PRIVATE LIMITED is working closely with MouthShut.com to achieve customer satisfaction

Hi friends, On last month I have booked a bouquet and a garland to my parents anniversary and I have booked through online and I have paid the money also in online and they have given the time and I was waiting for the products I have ordered and they said that they will send a person in the early morning and they haven't sent, I have called to customer support and they are not at all responding for the delay. I got the product at afternoon and they have collected extra money from me and I am very much irritated and I have opened the packet and the flowers in the bouquet are not fresh and the flowers became black and it is a fake website.The product quality is also poor.Reliability is very less


cons:


Poor customer support


Product quality is very cheap


Delay in delivery


Slow loading of app and the website


Reliability is less


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Brand Response

Dear Customer,
We are sorry to hear about your experience and regret the inconvenience caused to you. Ferns N Petals is now associated with Mouthshut.com to offer you a solution. We hope our team has got in touch with you and your issue was resolved. We assure you that we will strive to do our best to serve you in the future.
Flowerly Yours,
Team Ferns N Petals

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By: FNPPL | Apr 08, 2022  07:30 PM Comments 0

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