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MouthShut Score

57%
3.92 

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Worst customer service on planet
Issue Resolved
Brand-aid! The problem has been fixed. Happy Ending.
Jun 15, 2017 09:56 PM 3895 Views

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FNP E RETAIL PRIVATE LIMITED Cares

FNP E RETAIL PRIVATE LIMITED is working closely with MouthShut.com to achieve customer satisfaction

I have had experiences with so many websites, companies and many more till now, few good, few bad, but this was the worst experience in my life.


I ordered birthday cake for next day evening delivery, there was an issue with payment and tried multiple times, but it failed every time, I got vexed and left it. Then I got a call from them where they sent a link to make payment, I was happy and completed payment, but realised that I have selected the next to next day by mistake in the process of placing multiple orders. So, I called customer service number and I had to wait for literally 5 minutes just for somebody to answer my call.


I explained the issue, they said they need to check with vendor to prepone delivery date, and put me on hold for 5 more minutes, I was waiting like it's never gonna end, and finally he told it can't be done. Then I just asked to cancel it. That's when he said I will try again and put me on hold for 5 more minutes, and came back and told that it is done and cake will be delivered next day itself, I was somehow satisfied.


Then the next day came and I was waiting for my cake, poor me, for it never came. Then I called up customer service to start never ending cycles of waiting, after 5 minutes one person attended, I asked my order status and when will it be delivered. He said he need to check with delivery team and kept my call on hold for 7 more minutes, who will keep customers on hold for minutes together, I got freaked out but just kept on waiting because I already made payment, till he cut the call.


That's it, even after waiting for 15 minutes on phone, I got no response, no callback, nothing, worst service ever in history, mean, idiotic, reckless, senseless, careless customer service.


JUST FORGET ABOUT ORDERING ONLINE HERE NOT TO LOOSE PEACE OF MIND


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Brand Response

Dear Customer,
We are sorry to hear about your experience and regret the inconvenience caused to you. Ferns N Petals is now associated with Mouthshut.com to offer you a solution. We hope our team has got in touch with you and your issue was resolved. We assure you that we will strive to do our best to serve you in future.
Flowerly Yours,
Team Ferns N Petals

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By: FNPPL | Apr 08, 2022  08:09 PM Comments 0

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