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MouthShut Score

57%
3.92 

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Worst delivery time and commitment
Issue Resolved
Brand-aid! The problem has been fixed. Happy Ending.
Sep 19, 2017 11:24 PM 10242 Views (via Mobile)

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FNP E RETAIL PRIVATE LIMITED Cares

FNP E RETAIL PRIVATE LIMITED is working closely with MouthShut.com to achieve customer satisfaction

Hi


My sister ordered a cake on her nephew 1st birthday to berlin, Germany on 7th of sep and the delivery time that was committed was 12th of sep from 9:00am to 2:09 pm indian time. They told that cake will be on it's time anyhow becoz her birthday was also on 12of sep and the cake reaches on 13 of the Sept and in night. On her birthday everyone was waiting for her cake and these fearns and petals company ruined all the plans and the little princess 1st birthday. When we call them to return the money they told us we won't revert the money back and say sorry then what will I do for sorry. Worst experience ever.


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Brand Response

Dear Customer,
We are sorry to hear about your experience and regret the inconvenience caused to you. Ferns N Petals is now associated with Mouthshut.com to offer you a solution. We hope our team has got in touch with you and your issue was resolved. We assure you that we will strive to do our best to serve you in the future.
Flowerly Yours,
Team Ferns N Petals

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By: FNPPL | Apr 08, 2022  08:25 PM Comments 0

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