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MouthShut Score

57%
3.92 

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Worst service and customer care!
Issue Resolved
Brand-aid! The problem has been fixed. Happy Ending.
Nov 02, 2017 02:56 AM 9363 Views (via Mobile)

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FNP E RETAIL PRIVATE LIMITED Cares

FNP E RETAIL PRIVATE LIMITED is working closely with MouthShut.com to achieve customer satisfaction

I ordered cake for my brother on oct 26 for cake delivery on oct 28 which is on Saturday. website accepted my order but cake wasnt delivered. Later customer care told we don't deliver on weekends. The cake still dint got delivered on oct 30(Monday). On nov 1 I got email that wrong address. There was also a phone no with address but no one called. They cancelled my order with stupid excuse. I paid 3000 for small cake and they ask for more money to try again! Customer care doesn't do any work. Please don't use their service


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Brand Response

Dear krutitr,
We are sorry to hear about your experience and regret the inconvenience caused to you. Ferns N Petals is now associated with Mouthshut.com to offer you a solution. We hope our team has got in touch with you and your issue was resolved. If you need any further assistance, please share your order details and our team will get in touch with you. We assure you that we will strive to do our best to serve you in future.
Flowerly Yours,
Team Ferns N Petals

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By: FNPPL | Apr 08, 2022  06:07 PM Comments 0

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