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MouthShut Score

57%
3.92 

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POOR PRODUCT QUALITY-BEWARE of these CHEATERS
Issue Resolved
Brand-aid! The problem has been fixed. Happy Ending.
Jul 05, 2017 11:47 AM 5482 Views

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FNP E RETAIL PRIVATE LIMITED Cares

FNP E RETAIL PRIVATE LIMITED is working closely with MouthShut.com to achieve customer satisfaction

I had ordered a cake and a greeting card for my friend for his birthday. I got a message saying that my order was out for delivery at 11 in the morning but it was finally delivered at 4 in the evening. Meanwhile, the cake had become extremely soggy and unfit for consumption. Even the greeting card was crushed and seemed quite old.


With my complaint and request for a refund of my money, they gave me a celebration box as a token of apology which was hardly of Rs. 100 to compensate for my order which was around Rs 1500 and completely ignored the request of refund.


This is seriously annoying as we trust such brands for certain special occasions and they betray our faith by not ensuring the quality of their products beforehand.


I would certainly not recommend Ferns n Petals to anyone as they just believe in taking orders and are unconcerned about the quality of their delivery to the customers.


Please do not buy anything from them.


THEY ARE CHEATERS.


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Brand Response

Dear Customer,
We are sorry to hear about your experience and regret the inconvenience caused to you. Ferns N Petals is now associated with Mouthshut.com to offer you a solution. We hope our team has got in touch with you and your issue was resolved. We assure you that we will strive to do our best to serve you in the future.
Flowerly Yours,
Team Ferns N Petals

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By: FNPPL | Apr 08, 2022  08:03 PM Comments 0

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