Feb 10, 2017 07:13 PM
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FNP E RETAIL PRIVATE LIMITED Cares
FNP E RETAIL PRIVATE LIMITED is working closely with MouthShut.com to achieve customer satisfaction
Company with unfair business practices. They post one price on the site and by the time you complete your transaction, the prices are changed without any notification. And they claim that the price change is due to Valentines day, wherein they had already charged a premium of Rs.200 on the original order when I started the transaction. When I spoke to the support team and the ordering team, they just make commitments to call back and leave you hanging without any fix. Wrote multiple times but received canned messages because no one wanted to take the time and effort to try to help me. Everyone was busy making money for Valentines day. I understand this is an opportunity but I didn't know every customer didn't matter to them. I even provided evidence of price change as I had a mail from them with the old price for the delivery of 14th Feb, but they refused to acknowledge it. They were okay to find a bug in their system and instead of fix it, they chose to ignore me. Will continue to post this everywhere to create awareness so that others don't get impacted. Order Number: 1732268. Incident Number:170208-000984
