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MouthShut Score

57%
3.94 

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Absolutely pathetic service
Issue Resolved
Brand-aid! The problem has been fixed. Happy Ending.
Mar 21, 2017 11:11 PM 7305 Views

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FNP E RETAIL PRIVATE LIMITED Cares

FNP E RETAIL PRIVATE LIMITED is working closely with MouthShut.com to achieve customer satisfaction

I ordered a bunch of premium flowers(order no 2025650) on women's day and paid a hefty price.


Waited till 9 PM and got a call from customer service that order will be delivered next day morning.


Again waited till 12 PM next day and when I checked with customer service they said it will be delivered in the afternoon. After multiple follow ups with customer service they finally delivered an absolutely poor quality bouquet.


I am also attaching the photographs. The vendor simply placed the green sponge on top of glass vase(which BTW looks like a lab beaker) and wired them together as if he was supposed to deliver it to a caveman. FNP sings the song of its own praise .we are no 1 this and that .but in reality they are thugs and cheating all the customers.


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Brand Response

Dear Customer,
We are sorry to hear about your experience and regret the inconvenience caused to you. Ferns N Petals is now associated with Mouthshut.com to offer you a solution. We hope our team has got in touch with you and your issue was resolved. We assure you that we will strive to do our best to serve you in the future.
Flowerly Yours,
Team Ferns N Petals

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By: FNPPL | Apr 08, 2022  07:54 PM Comments 0

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