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MouthShut Score

57%
3.92 

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Cancellation of Order and Non receipt of refund
Issue Resolved
Brand-aid! The problem has been fixed. Happy Ending.
Dec 27, 2016 05:46 PM 4555 Views

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FNP E RETAIL PRIVATE LIMITED Cares

FNP E RETAIL PRIVATE LIMITED is working closely with MouthShut.com to achieve customer satisfaction

It is very disappointing to receive such pathetic service from you.


I had booked a bouquet online on 2nd Dec, 16 to be delivered in the time slot 12pm to 3 pm.


When I called to enquire at 3.30 pm asking why the bouquet was still not delivered to the recipient, I was told that you'll have an issue with the vendor and that the bouquet cannot be delivered, else it can be delivered between 6 pm to 9 pm. When I questioned who has given them the authority to change the delivery time, they had no answer.


What's the point in delivering the bouquet after the recipient has already left.


I was told that the order would be cancelled and the refund would be initiated and I would receive the credit within 7-8 days.


I called up Customer Care today to check on the status since my bank account was not reflecting the refund. And was shocked to know that till date the refund is not even initiated, forget the credit. It has been 14 days now and the refund is still not even initiated.


The Supervisor did not have the time to attend the call when I requested to speak to a senior personnel.


I am very annoyed with this type of service. The very purpose of booking the bouquet was lost. It is not about the refund but the experience that I was left with! It's been almost a month but still I haven't received any revert on my mail, neither have I received the refund.


For sure, this would be my last visit to Ferns and Petals website. I would never ever recommend it to anyone.


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Brand Response

Dear Customer,
We are sorry to hear about your experience and regret the inconvenience caused to you. Ferns N Petals is now associated with Mouthshut.com to offer you a solution. We hope our team has got in touch with you and your issue was resolved. We assure you that we will strive to do our best to serve you in future.
Flowerly Yours,
Team Ferns N Petals

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By: FNPPL | Apr 08, 2022  08:59 PM Comments 0

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