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Do not buy Faber Chimneys from Snap deal
May 30, 2015 09:09 AM 651085 Views
(Updated May 30, 2015 10:22 AM)

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Snap deal's new tag line - Sign up for Incredibly low pricing, unimaginably horrible experience


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Everything went wrong with snap deal's service for Faber Chimney, this product was shipped through GATI.com, one of the worst courier services in India. It took 10 days for the product to be delivered. Two days before delivery GATI.com updated the dispatch status as(Detention DEPS(DAMAGE / EXTRA / PILFERAGE / SHORTAGE) occur at destination city). I e-mailed snap deal and I got a template response with dispatch details which I already had. I called up GATI, they logged a ticket and delivered it on the same day. However, nobody explained why GATI had the product status updated that way. As a consumer, damaged dispatch status after 10 days will leave you shattered.


To add to this exhausting and tiresome experience, snap deal send a technician from Chennai, probably a tie up with local chimney installation shop(NOT Faber certified), Technician had no knowledge about Faber chimney and he told my parents(I live in Pittsburgh) that duct pipe was not provided and we should call the seller and get it for him to install it and he left. I call Faber dealer to check if it's provided along with the product, I received confirmation from him that it's an extra accessory sold by the dealers for 750 R.s. along with a crown for the pipe for another 100 R.s. That just confirms the lack of Snap deal offered technician's knowledge on the Faber product.


I called Faber dealer and he declined to provide support for snapdeal. 20 days from order date, it's sitting in the corner of my Flat.


Faber voids all the AMC or after sale services, I'm not saying snap deal is bad for everything, I have ordered close to 40, 000 rupees worth of products, brands that require installation or after sale support, please buy it from the local dealer. I read lot of similar reviews online, I still went ahead with my decisions because some people have commented that installation process was smooth, that seems like paid review to me.This is a humble request if you are an online-shopper reading this post, write elaborate reviews about the product and your experience that can help buyers. I wish snap deal strategists had some conscience, here in the U.S. Amazon publishes almost all the reviews as long as it follows the guidelines. But snap deal only publishes those reviews that don't affect sales volume and not quality reviews. It has been a horrible decision buying this chimney from snap deal.


Please take informed decisions, you don't want to be rambling about snap deal's callousness on a Friday evening. I'm ready to hole my pocket now to find someone that could install the chimney, at least I can get it over with. It was really hard for me to put my parents through this experience, they don't understand sales gimmicks and they panic when technicians turn their back. It just unsettles me that fair trade practices are still a far-fetched dream in India.


Snap Deal's Fine Print for Product Reviews:


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Concentrate only on product feedback and DO NOT include service or seller feedback. Reviews with such content will NOT BE made live


Did you guys even think before coming up with this terms and conditions clause?


Reviews should help the customers while buying and not persuade them into buying. Low prices can lure people into buying(yes, who doesn't like some savings?), but only quality service will provide customer retention.


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