Ezone - Bangalore

Worst delivery .....  

By: john.sp1978 | Nov 12, 2007 06:15 AM

Parking:
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Member's Recommendation: No

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Recommended by
8% members

Pros:
The display and showroom arrangement
Cons:
Deliver and response...


I went to eZone Koramangala on Oct 29th and booked a LG Convection microwave. They said that they don’t have it there and they’ll deliver it to my home next day. I asked them to deliver it next
day after 6 PM as I’ll be available only after that. But some work cropped up and on Tue morning 10:00 AM I called them and instructed them to deliver it on next day that is Wednesday and they said they’ll pass on the instruction to the concerned department.

Then to my surprise, I get call same evening regarding deliver, I said I’d already instructed to deliver next day. Then on Wednesday I got call at around 4:00 PM asking me for the location etc. I told everything and said I’ll be available only after 4:30 PM, and was waiting at home whole evening... and gain got call from eZone at 6:15PM and said it’ll be delivered before 9:00 PM.... and after that there was no call .. nothing...

Next day again I called up and they told it was Rajyotsava day and hence cannot be delivered... and promised me that it will be done on Friday. I waited and evening called up, and each time they promise to call back and never call up. Then finally evening they said it’ll be delivered before 1:00 PM on saturday... and saturday again no confirmation. I called at 2:00 PM and they said it has been dispatched... and they’ll call back... and never called back.

I talked to their store manager numerous times and he always assured me that I’ll get it and thats it... then finally around 8:30 evening I got it... and the delivery guy just gives you a miss call and you have to call him back each time he needs further directions... and after all this the delivery guy asks me for tip... I still gave him 30 bucks....
 
Because of all this I went to Adishwars and booked my Whirlpool .. they promised me they’ll deliver it next day.. and they did.. and infact when they called me.. I was on my way to office and they took my roomies no and called him and delivered... besides the discount given by adishwars was also good .. ofcourse not that great...

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Name: John P


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