Have used Expedia for several years now.  Have booked a total of ten flights, at a cost of around $8,000.

  Until now I’ve never made a mistake on their web site, and
haven’t needed customer service for any reason. That is until now.

  This week I was getting a round trip to Manchester , England as
a present for my oldest daughter.  The trip Phoenix, Chicago,
Manchester and return.  While booking the return flight a checked
the wrong flight. It will be Manchester, London,Chicago, Phoenix. 
I tried to change it on the web site right away and couldn’t.

  I contacted customer support through the site, and got a computer  generated return.

  I called  customer service, and got a less human response that the computer had given.

  One more E-mail to customer service and got the we can’t do anything, thanks for being a customer.

  This ticket is bought 5 months in advance, a phone call to the
right people could solve this problem, I know, I was in the airline
support business for 18 years, and I saw the agents upstairs do
some&; wonderful things to solve problems.&; This is a business
that; routinely give flight to travel agents, just so thay know something about the destination.

  This is a change that would save my daughter time, and save the
airline money.  I’ve even offered to pay a reasonable amount for
the change, but Expedia ,  well you might as well yell at a
tree.  There’s nobody there that can make a decision, To read me a
computer screen, I hope their not payed a dime above minimum
wage.  You could hire prison labor, to sit  at a desk and
dish out this garbage.

  Always been a good low cost porthole, but if you ever make a
mistake, forget it.  In the future I’ll pay a little extra for
honest service.   Good site, but customer service is worthless.