Expedia staff is trained to LIE and oh so conviently lose connection with unhappy customers. After booking a very expensive trip to hawaii through expedia the company double charged my bank account for the trip. After five calls and five different answers; being denied access to a supervisor or the billing department. I finally put in a complaint with the better business bureau. (hopefully that will get me somewhere, next stop attorney general) First they tell me yes we double charged but we’ll fix it, then when they thought they may be responsible for my bank overdraft fees their story changed to.. we don’t see an double charge. Even though I have the bank and emails to prove it. Next I hear this will have to be sent to our investigation department (the one I wasn’t allowed to talk to) And finally they are now saying we didn’t double charge your account period. Call your bank and talk to one of THEIR MANAGERS. Riiiight my branch manager wanted a conference call that they refused. The last agent I talked to was down right rude. I checked today and their stock is steadily falling. God I hope it bottoms out! If you’re thinking of using expedia don’t, pay a little extra and use a real travel agency. It’s worth a couple extra bucks. And they won’t rip you off like expedia.