I sent this letter on 08-13-2007 to one of EXPEDIA’s CEO and later to their president and Senior vice president, customer operations. NO RESPONSE so far. A failure to respond only

means that EXPEDIA’s executives are fully supporting their deceptive business practice including their attempt to scam me.

 

 

I just edited (to remove) personal  data :

(Name of one of EXPEDIA’s CEO)
Chief executive officer
******@expedia.com

I found your e-mail address in the internet.  I writing since it is going to be almost one year after I received an e-mail from one of your representatives in response to my e-mail regarding my case. My case  is too gruesome in detail that I’m running a website to alert people about how bad EXPEDIA is and how they tried to scam me (http://www.victimsofexpedia.com/mycase.htm) . I have no other possible explanation for all EXPEDIA has done after they failed to arrange one of my trip.

 

I’m pretty sure you know about my case (Case ID: [REQ:21826350]). Just in case, I’m sending this e-mail to you in order to document I tried to reach the highest level at EXPEDIA.com in order to solve my case.

I doubt you will ever answer this e-mail because I think you are familiar with my case (did you ever look for “expedia complaints” in Google or Yahoo?

 

Below are copies of the latest messages I send to and I received from EXPEDIA.

 

Sincerely Yours truly,

XXXX, XXXXX

 

 

 

Expedia Travel Support

Sat, Jun 17, 2006 at 2:10 PM

To:******@gmail.com

Dear Expedia Customer,

 

Thank you for contacting Expedia.com.

We have forwarded your request to the appropriate department and you will receive a response from that department within 72 hours.

If you have further questions, feel free to reply to this e-mail or contact Expedia customer services at 1-800-397-3342 and reference case ID <26607842>. You can also visit the Expedia.com "Customer Support" page (<http://www.expedia.com/daily/service/default.asp>) for more customer service information.

Thank you for choosing Expedia.com.

Sydney
Expedia.com Customer Support Team
-----Original Message-----
From:
Sent: 6/17/2006 6:59:21 PM
To: travel@customercare.expedia.com
Subject: Other questions, comments, or feedback - Case ID: [REQ:26607842]

* TPID: 1
* Name: XXXXXXX
* TUID: Guest
* E-mail Address: *******@gmail.com
* Phone Numbers:

+1 (XXX) XXX XXXX

* Itinerary Number:

* Subject: Other questions, comments, or feedback

--------------------------------
* Comment:
To whom it might concern

I would appreciate you can send me the e-mail address of your CEO or where I can write a letter to him/her. I promise I will write to him/her only once to tell my story and ask for documentation your customer support team is denying me. Sorry again to write to many EXPEDIA’s different e-mail addresses about my unresolved case (Case ID: [REQ:21826350] .
I will continue to ask for documentation that proves that EXPEDIA indeed released the information to KLM as you claim. I need this information to pursue my case.
As you might know, my website devoted to alert people about how bad your company and how you can ruin people’s trip is active and had many visitors.
I have added another page to my website (http://www.victimsofexpedia.com/FAQs). As usual, I’m asking you to read it and tell me if something I wrote there is wrong.
I received a couple of horrible stories from people that used EXPEDIA. I’ll publish there but to be fair, I’m asking you if you want to read the stories and contact the sender before I publish them.
Sincerely your