Eureka Forbes Aquaguard RO Smart

Lousy service AQUAGUARD TOTAL RO at Chennai  

By: vasudevan49 | Jun 29, 2008 07:26 PM

Ease of Use:
Durability:
Ease of Cleaning:
Style & Design:
Service & Support:

Member's Rating:
Member's Recommendation: No

Read 1044 times
Rated by 3 members

MouthShut Product Rating:

Recommended by
10% members

Pros:
sleek
Cons:
very poor service support


Hi
I bought one Aqua total RO system in DEC 07
It is very frustrating to get the technicin for service
This is how it goes
Tele phone 39883333

You will get service request no and assuance
technician will come immediately

For one week there will be no technician

You ring up agin and remind them,they will answer the techician will come in a day

Another 3 weeks past no technician

You call, the call centre guy gives the service section tele phone and name of the coordinator and advice you to make a call

The coordinator will assure you that he will pass on the message to her Boss

Call her again after 2 days she will advice you to talk to her boss and give his mobile no

You call him,Mobile switched off

You talk to the sales person who sold the system and he tells this service guy,Nothing happens for 2 days

You loose patience and call the service manager,fortunately you get him
He promise to send technician immmly

Next day you get a call from the technician saying he is stuck up else were and coming next day
To my area as There  are 11 calls are pending,promises my call will be first


You wait at home for the technician

Keep waiting-----------------------------------------------
-----------------------------------------------
---------------------------------------
-------------------------------------------

I am still waiting from 12th may 08
Question
Should i wait more time?

OR

Should i go thru the process once again?

Will appriciate suggestions
Regds

GV
29/06/08


Purchase Price (INR): 13500/

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Corporate Responses on this Review (1)

Eureka_Forbes said:
Jul 18, 2008  11:52 AM

Dear Vasudevan:

We are delighted to hear from you that your service request has been attended to satisfactorily.

Thank you for taking the time and effort to reach us on Mouthshut with your invaluable feedback and it is an added motivation for us to strive to excel our service standards







Name: vasudevan


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