Feb 20, 2014 02:35 AM
41239 Views
I purchased this product in Shahs, OMR after a brief review about the product on December 12, 2013. I used the product to clean my house on January 6, 2014. Only when I wanted to clean of the dust bag, I noted that the bag was defective and was torn along its stitches.
Eventually, the dust was all inside the equipment. I assume, practically, the hole in the bag would eat up unnecessary electricity than the dust and would kill the product well before its life time. Also, this product/model has got one of the worst defective automatic power cords winding/retreat functionality, and I was not spared either.
On January 7, 2014 we registered a complaint with Eureka Forbes after trying our luck with Shahs, OMR. Complaint no: 74635945.
We had called up so many times asking the customer support personals to replace the dust bag and check the power cord issue. But only after a couple of a days after registering the complaint and speaking to the customer support/executives/managers or employees of Eureka Forbes customer service, we noted that all are a bunch of "arrogant", "irresponsible", "disrespectful" employees representing Eureka Forbes.
I just don't understand how you could be so arrogant towards a customer by giving a defective product. These are a couple of numbers 9600095517 and 9003071492 to whom I spoke. (I am sure they used fake names to identify themselves)
I was shocked with the attitude they carried towards the customer who has purchased goods trusting their brand name. Now it’s more than 43 days and I haven't got my dust bag replaced and neither the power cord issue is cleared.
Here I write this review to share my very bad experience with:
1.Shahs, OMR (Supplier/Seller) - For selling me a defective product and colluding with the defective manufacturer.
2.Eureka Forbes (Product Manufacturer/Customer support) - For the defective product and for the arrogant attitude towards the customer. They dared me to take up this issue anywhere.
I will not shed a penny to get my vacuum cleaner’s dust bag replaced. Let’s see if I have to take this further to the next arena.
