Jun 26, 2015 12:21 PM
22210 Views
I was looking for a water purifier and reviewed multiple products online. I had a good impression on Eureka Forbes as they come door to door and display their vacuum cleaners. So thought to buy Eureka Forbes water purifier after comparing multiple products on Flipkart and Amazon.
I bought Eureka Aquaguard Reviva online from eureka forbes website. It was mentioned that it will be delivered within 7 days, but it took 45 days to deliver.
I had to call their call centre every 2-3 days and they will tell, it will be delivered in 2 days. Also they gave their delivery manager Inayath's mobile after I called the call centre multiple times. But even calling Inayath was same like their call centre.
Inayath does not pick up the call. In a span of 1 week I called 20 times and he picked up the call only once, told that will deliver the product, but no progress. I had to call the call centre again, but they cannot track the product based on the order number or customer number.
The call centre guys will just raise a request and mention that product will be delivered. Even if someone who has not bought the product calls the call centre, they don't have a mechanism to verify. For everyone who calls, they will just tell that product will be delivered within 2 or 3 days.
Do not order any Eureka products from their website. Maybe if you order from Flipkart of Amazon it might be delivered quickly. On Flipkart the Aquaguard Reviva was Rs.1000 more compared to eureka forbes website, thats the reason, I ordered on their website.
Once the product was delivered, again problem started. They just delivered the product like a courier and mentioned someone will come for installation. Nobody came even after 4 days, so I called the call centre and again raised request for installation. The person came to install after 4 days. So totally it took 8 days to install the product.
The person who installed it, did not bring stand for the purifier. Without stand it is difficult to catch water and only coffee glass can be used to catch the water as the tap is low. Stand is compulsory for the product. I have been calling the call centre for more than 15 days, but until now no one has come to put the stand. I am ready to pay the charge for stand, but they are not willing to put the stand. Every time I call, they are telling sorry for the delay and the stand will be put within 24 hours and it has been more than 15 days.
If you really want to buy Eureka Forbes product, pay only after it is delivered and installed with stand. Product is good, but delivery/service is too bad. Eureka Forbes has lost its brand name due to delay in delivery/installation/service.