Nov 23, 2015 01:57 PM
17219 Views
I made a complaint on the Eureka Forbes Customer Service on Friday morning(20/11) and was promised that a technician would visit in the next 24 hours. I called again on Saturday(21/11) evening and was told that a technician would "definitely" come the next day. I called again on Sunday(22/11) and the same thing was told to me and each time I was told that the complaint is being put on "high priority". I called again on Monday(23/11) and was told the same thing.
Nobody seems to take responsibility. There is no clear escalation method. I am extremely disappointed. Eureka Forbes - Please do not use words like "definitely" and "sorry" if you don't mean them. I am still waiting and do not know when the issue will be resolved.
After this horrible experience, my recommendation to everybody is please look for an alternative(Kent etc.) because the service is very poor and you will definitely repent in the long run.