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Eureka Forbes Reviva Ro + Uv + Tds Controller 8 L Water Purifier Image

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12%
1.37 

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Take Money, Install Purifier and FORGET Service
May 26, 2014 02:07 PM 21679 Views

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When I gave me my number and name on Eureka Forbes website, the sales man was at our home with purifier within 3 HOURS. Within a week it was not functioning properly. When we called for service, it took 4 DAYS for them to come and then problem was solved. Now after three months "purified" water comes with foul smell. Then we called for service.


It has been more than 10 DAYS they haven't come. When I called 1st time, she was so arrogant and ignorant about complaint, she even told that if service person could not find our address it is not their responsibility. I asked how come the found our home when I had given only name and phone number during SALE. It has been more than 10 DAYS each time I call response I get is ignorance.


Then one gives other number, when I call I get another number to call. I have called more than 6 different number for service. Always the response is negative. My suggestion is avoid Eureka Forbes, especially water purifier since drinking unsafe water can cause health problems.


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Brand Response

Dear rajashekarsb, we are sorry to hear about your experience and regret the inconvenience caused to you.
We request you to give us another chance to serve you.
Please provide us with your contact details, our executive will fix an appointment at your convenience and resolve your issue at the earliest.
We will try our level best to not disappoint you with our services and look forward to a long term relationship with you.
We once again are truly sorry for the trouble you had to face.
Regards,
Eureka Forbes Team

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By: Eureka_Forbes | May 27, 2014  07:02 PM Comments 3

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