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Eureka Forbes Reviva Ro + Uv + Tds Controller 8 L Water Purifier Image

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12%
1.37 

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Eureka Forbes

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Bangalore, India India
Non delivery - Non Installment - Embarassment
Apr 10, 2015 03:33 PM 20300 Views

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I wanted to gift a Water Purifier to a relative for his Griha Pravesh on 6th April.  Due to the Eureka Forbes name-  we decided on Aqua Guard -  The salesman  Nandish - came in 10 mins on 30th March  and told us that Reviva will be the ideal filter for this purpose.


We explained to him that it was  a gift and that it had to be installed before 6 April -   He promised us that it would be done in 2 days.  The Flat is a new flat-  and to install the product - my relative who is  76 yrs old had to travel a distance.  On 31st Mar. - he got a call from Eureka forbes telling him to be available at the flat  -  he went there and waited till 5 pm -  but no one turned up.


When I called next day -  again they said that they will deliver on 1st april -  Again this old man went and waited -  but no news from Eureka-  When I called the sales man Nandish-  he informed me that there was no stock of the product.  If this was so-  why did he make my relative wait?   we had clearly explained to your salesman  that it was a gift for a griha pravesh,  he knew it was urgent.


We could hv bought a product that was in stock,   After this-  Nandish  or his supervisor  Dayanand  did not take my call or answer my sms msgs.  Today is the 10th April 2015-  the product is not yet delivered  or installed.   We have paid the amount -  but no one is bothered to call or tell us the position. They first collect the money-  and then make the customer beg them to install the product-  Why cant they take the money after installation?


I am very disappointed with Eureka Forbes and wish I had never contacted or trusted their name.


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Brand Response

Dear mayaanand, we are sorry to hear about your experience. We would like to take this opportunity to resolve all the complaints you have. Please share with us your contact details/complaint no and we will get back to you at the earliest to make sure the necessary action is taken.
Regards,
Eureka Forbes Team

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By: Eureka_Forbes | Apr 14, 2015  10:10 PM Comments 0

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