Review on Eureka Forbes Reviva Ro + Uv + Tds Controller 8 L Water Purifier by MouthShut User

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MouthShut Score

13%

1.34

1,854 Votes

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yogi2temp

India

1 Review

Hangover suicide equal to Opting Eureka Forbes

Sep 23, 2014 06:51 PM 23946 Views

Ease of use:

Durability:

Handy:

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Help & Support:

Thank god I received the product after 30 days and now I am following up with customer care for installation.

Concerns:

1) Never received acknowledgment messages to register mobile/email for successful orders.

2) Customer must do follow up(many times) to receive product and for installations.

3) Always Care representative provides you invalid request number to avoid escalations.

4) Eureka Forbes always hide mistakes and asks another chance to serve you.

5) No ETA provided for online orders.

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Brand Response

Dear yogi2temp, we are sorry to hear about your experiences and regret the inconvenience caused to you.
We request you to give us another chance to serve you.
Please allow us to have this checked, we will look into this matter and make sure that your Water Purifier is re installed at the earliest.
Please provide us with your contact details, our executive will fix an appointment at your convenience and resolve the issue at the earliest.
We deeply value your relationship with Eureka Forbes and wish to serve you with the best we have.
Regards,
Eureka Forbes Team