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Eureka Forbes Euroclean Wet and Dry Image

MouthShut Score

37%
1.66 

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Verified Member MouthShut Verified Member
Pune India
Worst after sales support
Dec 23, 2015 09:54 AM 40519 Views (via Android App)
(Updated Dec 23, 2015 09:54 AM)

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I am usung the wet and dry vaccum clraner from the past 10 years, had bought it for around Rs.6000 that time.The only different featire for which I bought this was it could suck in water in this machine, but for that dust bag and air filter needs to be removed.Hardly used it for wet use for not more than 5 times.The plastic has cracked in place of the lock hooks.Also once machine stoped working for which called the customer care and the executive told that we will have to change the motor as the machine stopped working while it was in use.


He did not open to check the motor though, I asked him to check once forcefully to which se opened and found that 1 wire had come out from the socket, the moment it was connected it worked fine, I asked him to replace the cracked part of the vaccum cleaner to which I was told order is taken and will be back with the plastic replaceable part, its been 1 year now he never returned nor did I try to call them as I dont expect any good service from Yureka Forbes.


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Brand Response

Dear Customer,
Thank you for your feedback. This is certainly not the experience we intend to offer our customers. Do get back to us if you need any further assistance.
Regards,
Team Eureka Forbes

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By: Eureka_Forbes | Jul 03, 2019  04:31 PM Comments 1

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