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Home > Home and Appliances > Kitchen Appliances > Water Purifiers > Eureka Forbes Water Purifiers > Eureka Forbes Aquaguard Total Infiniti Water Purifier > Poor Customer Support

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MouthShut Score

36%
1.57 

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Eureka Forbes

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Kolkata India
Poor Customer Support
Jul 20, 2012 04:48 PM 9805 Views

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Recently a person visited my home for the purpose of doing an AMC for my Aquaguard purifier Total Infiniti. He had no ID Card with him and one couldn't say that he was an authorized rep. of Eureka Forbes. I logged in a rqst on the company's website (tkt no. f1080c5abf4e on 16.07.12) for post-warranty AMC without any response till date. It's evident the company is focused only on sales and leave after sales services to franchisees.


The company should contact customer directly for any after sales support.


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Brand Response

Dear Mr. Pradip Chattopadhyay,
We regret the inconvenience caused to you and would like to help resolve this issue on priority basis. Thank you for bring this to our notice and giving your valuable feedback.
We have made a note of your complaint and request you to kindly provide us with your Customer ID Number, Address and contact details so that we can look into the matter.
For any further assistance, please feel free to write in.
Regards,
Siddhartha Singh ,
Senior Brand Manager

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By: Eureka_Forbes | Jul 26, 2012  11:15 AM Comments 2

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