Apr 12, 2017 12:08 PM
6807 Views
Myself Praveen, bought your product - Aquaguard Enhance RO+UV Water Purifier on 08-apr-2017 to the amount of Rs15000/-. I made a request for new installation on 9-4-2017 and I got a reply that, I will get a technician for New installation within 2 working days. The reference id for that call is 99098758.
Today is the second working day(11-apr-2017), So far I have not received any calls from installation engineer, so I have called your service center for three times on 11-04-2017 and I got a reply that I will get an Aquaguard executive by today and the reference ids are 33113936, 99107363.
Till 5.30 pm no person has came for installation and no one has contacted me, its really frustrating situation for me to make call once again to your call center, but not other go and finally I made a call at around 5:30 pm to your call center.
Your call center people again postponed my installation to next day(12-apr-2017), and the reference id is 99111427.
This is totally deceitful attitude towards the customers, This makes me depressed and painful for me. You have taken my amount of Rs15000/- on 08-apr-2017 itself, but the service has not made as per the word given by you.
First impression is the best impression; even for first time installation part also your company has not kept the word and cowardly procrastinating the installation work. Though its your first duty to do this activity but you never cared about the customers and their situations.
Suppose after buying your product if we are not paying the money whether your company will accept it. Then how do you expect the same from the customer. So I request you to pay the compensation amount of Rs 25000/- for the delayed duty(which you have committed), holding my Rs.15000/-amount and also the pain I have bared so far.
Failing which I would post this poor service(really its no service) in all forums and social media especially facebook, twitter, and whatsapp shares for making awareness to other people whomsoever going to purchase your product.
If still if you didn’t react to this mail your company will definitely face the consumer legal action.
