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Eureka Forbes Aquaguard Crystal Water Purifier Image

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31%
1.85 

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UNSATISFACTORY SERVICE
Jul 05, 2011 03:20 PM 11282 Views
(Updated Jul 05, 2011 03:25 PM)

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I am a user of FORBES CRYSTAL since last three years with a habit of regular amc.Recently I contacted 39883333 for amc renewal.Next day a local service person(who is under DURGAPUR SERVICE FRANCHISEE.code no-1876 Phone no:0343 2544582)attended the machine.He changed both the candles along with cleaning the UV chamber and left.


After his departure when I went to use this water for drinking, I got a very bad and strong smell and unable to drink.Instantly I informed that local service personal to attend for solving the problem.He came and tried his best but in vain.


Again I informed the Durgapur service franchisee regarding this serious problem but no attention is received so far.


We are consuming this type of water as we don't have any other alternative.We are very much fed up with this particular type of service.


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Brand Response

Dear Mr. Nayak,
We regret the inconvenience you had to face and would like to help resolve this issue on priority basis.
We have made a note of your complaint and I request you to kindly provide me with your address and contact details so that I can personally ensure our service executive in your city fixes an appointment at your convenience and resolve this at the earliest.
For any further assistance, please feel free to write in.
Regards,
Siddhartha Singh,
Senior Brand Manager

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By: Eureka_Forbes | Jul 06, 2011  02:45 PM Comments 4

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