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Eureka Forbes Aquaguard Crystal Water Purifier Image

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31%
1.85 

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Chennai India
Example for poor customer support
Apr 13, 2012 05:43 PM 9780 Views

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I purchased Aquaguard crystal water purifier from a renowned shop in T Nagar and  renewed the AMC after the guarantee period. During the AMC they changed the carbon and candle inside the machine.


Since then all of us in the family got health problems due to water infection. Then we started drinking boiled water, additionally spending on LPG. Promptly I reported to the Customer support centre of Eureka Forbes during Dec 2011 and after following the same repeatedly, three times different service personnel came and took water in two containers(one purified and one unpurified) each time. But nobody reported back. I don't know what is keeping them away. Till now the problem has not been resolved. Losing 6 kitchen containers and getting water infection is the only result we got from Eureka Forbes.


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Brand Response

Dear Customer,
We regret the inconvenience caused to you and would like to help resolve this issue on priority basis.
We have made a note of your complaint and request you to kindly provide us with your Customer ID Number, Address and contact details so that we can look into the matter.
For any further assistance, please feel free to write in.
Regards,
Siddhartha Singh,
Senior Brand Manager

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By: Eureka_Forbes | May 04, 2012  03:13 PM Comments 1

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