Name: Faulty aquasure crystal.
Item: Eureka Forbes Aquaguard Crystal Water Purifier
Rating: 2
Author: a Mouthshut User

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31%

1.85

365 Votes

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Biju_Madhavan

Navi Mumbai India

1 Review

Faulty aquasure crystal.

Sep 13, 2011 09:44 PM 11381 Views

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I had purchased an Aquasure crystal water purifier from a very reputed shop at Panvel, on 20.06.2011. It went faulty in the second month itself. Even after continuous pursuation, it could not be atttended till today, the 13.09.2011. Initially the complaint was registered with the call centre. I waited for 5 days, and as nobody turned up, contacted the local supplier. The company technician visited several times, but could not rectify the fault. My very purpose of buying the water purifier in the monsoon season failed. Will the company replace my aquasure? Only God knows.

Biju madhavan, Panvel.

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Brand Response

Dear Biju madhavan,
We regret the inconvenience you had to face and would like to help resolve this issue on priority basis.
We have made a note of your complaint and I request you to kindly provide me with your address and contact details so that I can personally ensure our service executive in your city fixes an appointment at your convenience and resolve this at the earliest.
For any further assistance, please feel free to write in.
Regards,
Siddhartha Singh,
Senior Brand Manager