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Eureka Forbes Aquaguard Compact UV Water Purifier Image

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44%
1.93 

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Good product, But very wort service people
Aug 10, 2016 08:59 PM 8561 Views

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After lot of reviews and feed back from websites and sales persons I bought Aqua sure RO+ UV Water purifier. Don't know why I consider Aqua guard product. What a worse service people they have. This product works well so far. But it came with a minor defect, i.e. its one component got broken while purchase itself, but we have not noticed it, found it on first installation only. It stops working on second day itself.


As read from the reviews these service fellows started escalating the issue. Finally they said after repeated complaints that they have no spare part in their office since this product is a new one. And don't have any solution for this. Better change the entire machine at the store where I bought I asked them for a written report for the exchange of machine, but they don't have any practice like this and let me clue less. I said I cannot do that at least make my machine working.


Any have they manage to made the purifier working. And my purifier is now working with a broken part inside. I Thought its my fate and left these guys. Suddenly one day from customer care center a lady called me and got to remind about general free service since it is still under warranty. I got surprised how they still remember about and got happy that at least this time these people will rectify my complaint. But, how could these service people can change their DNA i.e. irresponsible attitude.


The SMS was send to me the very next day saying that my service has been attended successfully by the allotted service person who never came! I rang up to the customer care center and scolded the attender for the irresponsible   SMS I got and told don't ever send or book a complaint any more. But I got my complaint booked. Again this time they didn't closed the complaint. Instead these fellows don't know what to do. And sending SMS daily three times that my complaint will be attended soon. But nobody attended.


My suggestion is, If you want your purifier should be attended properly by any service person please don't buy any aqua guard product, because after sale service from aqua guard will only happen in your dream.!


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Brand Response

Hi Kannan Subramaniyam,
Thank you for writing to us. Request you to share with us your registered contact number/ customer ID so that our service team can contact you soon to address your concern.
Regards,
Eureka Forbes Team

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By: Eureka_Forbes | Aug 11, 2016 07:53 PM  (Updated Aug 11, 2016 07:58 PM) Comments 0

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