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Eureka Forbes AquaSure Water Purifier Image

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17%
1.17 

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Average Product
Jun 25, 2012 12:36 PM 13376 Views

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Bought an Aquasure Amrit from the website of Croma Retail around 1.5 months back. Got it within a week, with all the accessories as mentioned in the booklet. Nice design. Had a Pure It since the last 3 years and wanted to try something new.


Got three purIfication cartridges with the product, which was really nice. Live in Dwarka where the water is not so good but get soft water for drinking which we use for the filter, and not the brackish water. To my utter horror, all three filters got clogged up within 20 days of being used, whereas my earlier filter (Pure IT) had being doing the same filtration fantastically. Anyway, called up the helpline and a person came to check the next day. Said all three cartridges were clogged, which should not have been so as we were using MCD water and not the brackish water. Anyway, promised a replacement of the cartridges asap.


Got a call after 2 days that the cartriges are being replaced, but only cartridge was sent as a replacement. So company initially gives 3 cartridges, all of them fail and then only one as a replacement, VERY BAD POLICY.


Now, the cartridge runs for a month and is due for replacement, so call up the helpline today, 25 June 2012. Told by the CCE that he will have to put me on hold as he'll have to confirm about this product from his senior. SURPRISING that the CCE's don't have knowledge about the products. Anyways, politely informed, that the cartridges are available at the nearest Croma, Big Bazaar or Vijay Sales stores. When asked about the price, the CCE HAS NO CLUE.


Is this ignorance or what!!!


So overall, AVG PRODUCT, TALL CLAIMS BUT VERY BAD REPLACEMENT POLICY. VERY BAD CUSTOMER SERVICE WITH THE EXEC'S NOT HAVING INFO ABT THE PRODUCTS.


Also, forgot to mention one more interesting thing. The storage capacity is actually NOT 20 litres but AROUND 17 litres only. WHY? there is mechanism in the lower part of the filter container which stops the water from coming to the lower container when it becomes full and THAT is at a level which like eats away around 2 litres of water.


SO BETTER HAVE A LOOK AT THE OTHER PRODUCTS IN THE MARKET LADIES AND GENTLEMEN BEFORE YOU BUY THIS. As for me, I'm going to have to hunt from where the cartiridge will be available and will have to try and locate where the nearest Croma or Big Bazaar or Vijay Sales store is located. If they are close by then its fine, but for people who dont have these locations nearby, I dont know how you wil operate this filer. So best of luck whover is reading this


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Brand Response

Dear Mr. M. Aasif Akhlaque,
We apologize for the inconvenience caused to you. We also do
appreciate your valuable feedback.
For any further assistance, please feel free to write or share your contact details.
Regards,
Siddhartha Singh,
Senior Brand Manager

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By: Eureka_Forbes | Jun 28, 2012  12:26 PM Comments 3

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