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Eureka Forbes Aqua Flow Water Purifier Image

MouthShut Score

7%
1.38 

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Bangalore India
Worst Service Ever
Jul 17, 2012 02:01 PM 5296 Views
(Updated Jul 17, 2012 02:00 PM)

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Before buying any of the Eureka Forbes products, customers should consider maintaining the product on their own without the company's service support as it sucks big time!!! They literally harass their customers when we ask for what is due to us. They act as if its a monopoly market that customers have no other option except them. So beware!!!  I had a terrible time with them from the time I purchased the product to reinstalling them; right from the sales executive Hemanth to service engineer Reddy to the call center executives (Raj/Seema/Shweta) who lack professionalism and ethics.


The name of the employees are immaterial as the entire organization lacks professionalism and committment.


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Brand Response

Dear Uma,
We regret the inconvenience caused to you and would like to help resolve this issue on priority basis.
We have made a note of your complaint and request you to kindly provide us with your Customer ID Number, Address and contact details so that we can look into the matter.
For any further assistance, please feel free to write in.
Regards,
Siddhartha Singh,
Senior Brand Manager

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By: Eureka_Forbes | Jul 18, 2012  04:04 PM Comments 3

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