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Eureka Forbes Aqua Flow Water Purifier Image

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7%
1.38 

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Rammurthy Nagar Branch worst cheat and fraud staff
Mar 16, 2013 08:11 AM 4296 Views
(Updated Mar 16, 2013 08:07 AM)

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Never buy Eureka Forbes Aquaguard Duo. I had very bad exp. with them. They are one of the biggest cheater and fraud people.


I had booked one product with them 10 days ago. They had taken full payment. They had promised that product will be delivered next day. Now tough time started for me. When I called next day, "when are you coming".


Aq: "Sir today 7 pm, I will reach"


Me @ 7pm: "Where are you, I hv reached at home"


Aq: "Tomorrow we will deliver, definitely".


Again next day , I called and asked, when are you coming. They replied"sir we are in go down we will reach in 1 hr". No one came and kept on trying their number, no one picked" I raised complaint online also. Even their costumer care always only one reply "It will be resolved in 24 hr". This went for 10 days.


Now they have delivered the product. But product is 8 month old. It is not fresh. Box of the product has different Sr. No. and Manf Date where as on the product it has different. I called and asked them to take this back. They told tomorrow we will replace.


Now they are saying the product which I have booked is not in stock. ""Company has stopped it. Take higher model only 6k difference is there." Or "we dont know when it will come, you have to wait, we cant refund money". They dont have any rRajeev_Vermact, concern for customer. This is service they give before product delivery, cant imagine what service they would have been providing after installation.


I am writing this so that no one else should get trapped in this fraud company. Please share it, so that what I had experienced with them no one goes through same pain, frustration and torture in dealing with them.


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Brand Response

Dear Sir,
It seems that you are unhappy with our service. Please accept our deepest apologies for the inconvenience we have caused you in relation with the experience with Aqua Flow.
We deeply value your relationship with Eureka Forbes and wish to provide you with the best solution to resolve your issues as soon as possible. Allow us a chance to serve you better. We request you to kindly share with us your contact details, so we can contact you and send over our service personnel to take care of your issue at the earliest.
Regards
Eureka Forbes Team

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By: Eureka_Forbes | Sep 16, 2013  04:55 PM Comments 0

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