I had a return booking to London from Hong Kong with emirates. However, as I have been travelling in the region, I had arrived in Singapore 04:00am the previous day of my flight from Hong Kong. My

flight to London was leaving from Hong Kong the following night. Considering, the inconvenience of travelling to Hong Kong just to fly to London. I decided to get the flight re-routed so I could fly out from Singapore instead.

I called and explained my situation to the skywards representative, who advised that it was possible to re-route, and that I need to talk to reservation desk in Dubai, who inturn advised that Dubai will not be able to do it and that I needed to visit the Emirates office in Singapore who asked me to go to the Ticketing desk at the Airport in Singapore. The ticketing desk in Singapore blocked seats for me on the flight from Singapore. And I was told that they need some information from London office or needed approval Dubai reservation desk to do it.

I was asked to call Dubai again, who asked to call back 1 hour later. An hour later I was told that the London office had not yet responded and  If nothing was heard from London and I was not in Hong Kong to take the flight it would be considered a “NO SHOW”.

Finally at 10pm, the customer services in London told me "I am sorry, I cannot do anything, sorry about the wrong information and the actions taken by the Singapore ticketing desk of reserving a seat for you was wrong and they should not have been done it. You need to try and make your way to Hong Kong and that how I got there was my problem"

To recap:

-   I was forced to fly 4 hours to Hong Kong to catch the emirates flight to London.

-  Wait an unwanted 14 Hours in Hong Kong in order to catch the emirates flight, which I so easily could have taken from Singapore instead.

-  Based on emirates advice spent an unwanted $50 on transport to visit the airport ticketing desk to re-route the ticket, which never happened

-  Spent £135.58 on phone calls lasting an incredible 2 hours and 21 minutes of Talk time from Singapore to emirates in London, Dubai and all over the place.

I returned to London and complained 45 days later the issue remains unsolved, I have not been compensated for the loss or had an apology,  this is what I received from emirates after 15days.

Please be advised that we deal with all customer feedback in chronological date order and we endeavour to reply within 30 days.

this is what I received from emirates after 45days after mailing them again.

Regrettably we are a little behind in our correspondence at present, however we are doing everything possible to rectify this and we will be replying to you shortly.

 

         
             &nb
sp;             
             &nb
sp;             
             &nb
sp;             
             &nb
sp;             
  

No. of times flown on this Airlines:	More than 10
Class flown most frequently:	Economy Class