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Dr Lal Path Labs - Gurgaon Image

MouthShut Score

23%
1.58 

Infrastructure:

Medical Care:

Staff Attitude:

+91-11-39885050

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Chandigarh, India India
Delivery of the reports - online
Aug 17, 2017 05:54 PM 24837 Views

Infrastructure:

Medical Care:

Staff Attitude:

Worst experience and highly unprofessional customer care service.


for patient's convenience dr lal path lab has online view facility of viewing the reports. But it do not work the lab id 242370412 reflects invalid. then I called the customer department @ 01139885050. the customer care executive informed that the reports will be delivered by 18 Aug, however the receipt confirmation received from lab stated 17 august for delivery of the reports. Which even was tough to deal with them, repeatedly I explained them I have not received any update on the reports through sms and neither im unable to see reports online due to invalid lab id number. After argument I was able to receive one of the report on mail and then again I have to call for another report and explain the entire matter all over again, and once more I requested them to deliver the second report on my mail as I have got it. The received the mail from dr lal path labs and to my surprise again the same report was forwarded.


I was not able to visit the lab so I wanted the reports on mail, the resort was to lab in galleria and confirm whether the reports available for collection and the assistant told I can come and collect before 7 as the reports ready. I was again surprised the reports are ready then the online facility was slow and provided me wrong information for delivery as 18th aug. The lab entire process is not in sync they actually need a restructuring and need to use latest technology I suppose they can afford it. they have looting patients for some time now and would collected good funds.


I am not gonna visit this lab again I even have doubt on the accuracy of the reports when I experienced their unprofessional attitude on delivering reports. They charge like hell for conducting tests and harassing the patients and we actually aishwaryasingh23 for getting tortured.


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