Finally, I am hurt enough to create a mouthshut id and waste my time for your benefit. 214 people have already invested their time to explain problems in detail. I am writing today after suffering every month during last 12 months renewal.

Dish Tv should be honored with “Worst Customer Care Award”. Instead of bad mouthing, I thought to help them improve; by emailing and telling them my problems, causes and observations. They taught me how foolish I had been to expect them improve.
Browse their website once, pretending to renew. You would feel how much ‘user unfriendly’ their website is. Imagine for yourself, what does it mean; their online payment is dysfunctional since last week. They fine you if you fail to recharge on time. Remember, they take advance payment and provide you service. Then why should they fine; if I fail to purchase their service for next month? It’s like shopkeeper telling you, why didn’t you buy your toothpaste last week? Now, you pay a fine!
I don’t think they have any quality control over their CC representatives. Normally, when he/ she finds you have a genuine complaint,will put you on hold and disconnect. First, you might think it’s technical problem. But later you will understand, it’s the standard. What else these poor executives can do, when management doesn’t exist and where only problems are abundant. They are also human.
I wonder how a PRIVATE company, in a competitive market, can afford such BUSINESS ATTITUDE; which is trade mark of government departments. It seems, they are waiting for a tight slap from market processes. I am sure you would escape the mistake I made, with a smile.

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