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MouthShut Score

46%
2.42 

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Rs. 4,699 (Launch price)

Dell

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Please dont buy!
Aug 15, 2011 06:24 PM 5397 Views

Sound Reception:

User friendly:

Style & Design:

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My decision to buy this phone was simply because it came from Dell. I had heard so much about the company, I was almost blinded by their good reputation. It is a good phone but not at all value for money, when you realise that it is so ordinary and local in its built. I bought it about two months back. And soon had to submit it at their service center because its headphone socket was not working. They promised me a replacement in 10 days. And then I waited and waited. They had a simple and sweet answer, "we dont have any set at the moment for replacement". Can you imagine? only after a lot of heated exchanges with the service centre and their customer service center at Bangalore, did the ship a handset. But, that was not the end of it. the set that came was also faulty.


Can you imagine, two handsets in a not working condition in row from a "reputed brand" Dell? No one from dell called me or informed me if the set has arrived or when it is scheduled to arrive. I had to call them up, follow up and then confirm if the set has arrived. On the given day after almost 35 days, when the handset did arrive, it was not a new set at all. They gave me two sets to choose from -'To see which one is working best' and take it it. By then, I was so pissed off, I just wanted any working set and leave.


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