Sep 30, 2014 05:51 PM
4693 Views
We ordered 5 laptop in the month of august, One of them turned out to be faulty(dis-functional mouse-pad).Since then we have been working to make it right through numerous mails/calls but sadly we are not getting any feedback about the repair/replacement.
The only response we received was that the parts were not available and they can not commit by when would the parts be arriving, It's been a month since the initial complaint and now the customer care executives don't even transfer our calls.
Laptop details: Dell Vostro 3546
Dell complaint number: 900150005
Customer service executive: Mr. Irfan(+918039946100 Dell-Pro support team)
I want to bring to their notice the extremely pathetic quality of service. A laptop is delivered faulty and we are eternity to get it fixed. Ideally we should have got a replacement along with an apology. If you'd have asked for a NPS score, I would have given you 0. Indian leader from Dell are worthless and bunch of cheats
