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MY DELL NIGHTMARE!
Aug 22, 2010 07:04 AM 3180 Views

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I got my Dell Studio 14 about August 2009 and must say since then it has been ABSOLUTE NIGHTMARE


I got enticed by the looks and I must say I Feel absolutely taken for a ride!


Within a month, the notebook developed a display problem and after a lot of head breaking and going through the horrible online support (You got guys with great English accent....absolute duds and they will keep on transferring calls till you are hearing their hold deceiving reassuring messages and then you find your problem is not even understood' and then they promised to send a service engineer. Mind you service engineers are outsourced and absolutely screwdriver duds picked from the street. The guy who came in did not havea clue about how to dismantle the system and I saw my new system being devoured by this guys who after replacing the display landed up breaking the bezel and then discovered he had extra screws which he did not know what to do with!


It worked for a while and then the system malfunctioning suddenly switching off, display going off etc. I had to start chasing the dell support nightmare again! And after close to month losing sleep over my work due to my notebook, Dell guys decided they will replace my system and that took them 3 months.


I got my new system (minus the memory upgrade for all the hassle I went through, which of course never came!) After getting the new system I was at least hoping to put all the past back as me being unlucky and start afresh but the new system starting giving trouble within a month again and this time theproblems were many -the battery would not last even 2 hours(mind you I had gone for an extended battery that was promised to give 4 hours), system heated up within an hour that I could hardly keep my hand on the palmrest, data cards will not work on left USB, keyboard gave problems, the operating system started misbehaving with sudden shutdowns.


And this time my Nightmare with Dell service was more frustrating! During my last experience after months of escalations once senior guy apparently a manager spoke so sweetly and promised me after replacement, if I ever had a problem I just need to tell him and he would take care, Trusting his words I wrote to hm in detail, after two mails he simply sent me a cryptic reply ...contact dell tech support. After my useless headbreaking to get contact of a escalation contact, country head ( I remember asking for the escalation contact for over 15 mails and it never got replied!) Ultimately I was asked to take my system to Dell service centre, they told me I should surrender my system and would get it back after 4 days till parts came. I tried explaining him that I needed the system and he could always call me after parts came and I will come. I requested to atleast correct the keyboard problem (the keyboard went beserk! If I pressed "y" it would print a series of 'a" and more crazy things like that to the extend I could not login since my password was not recognised! Even I tried convincing him that it appeared to me to be a driver problem, he insisted keyboard had to be replaced (incidentally an onsite guy replaced my keyboard & battery only acoupleof daysbefore). Deciding it was futile, I told him I will come back the next day, and overnight frantically searched through the internet and got a solution for the keyboard problem ( in the process I also realised that there were so many who have bore the burnt of Dell's poor quality and service, thanks to the good soul who had put up the trick, it was simple and it worked- I was atleast relieved that I was able to login. Then again took my system the next day and he took my system for two days and told they have replaced the heat sink, keyboard & reinstalled the operating system. It is about a fortnight since that my data card still does not get recognised and the system has started heating up again! NEVER AGAIN A DELL IN MY LIFE! Some frustrated soul has very righty put it 'What the 'D'ELL! I have atleast 40 odd mails besides the numerous calls (dont have count!) that are proof enoughthat witness my nightmare with dell.


Thanks for mouthshut for this forum atleast provide a channel for affected customers like me to share myexperience help so that atleast others take right decisions with vendors like Dell who take customers for granted, con them with glitz ads & smooth speaking sales guysthatdecietfully reassure of qualityand take them for a ride with their poor quality products atleast in India. I am sure in the US they will behave better else they will get sued.


I am hoping to write to the press so that vendors likeDelldont take customer for granted.


I could not select less than 1 to indicate my anguish with Dell service, Quality & Durability and Value for money (Mind you Dell charges a premium over other competing products)


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