Aug 24, 2010 02:14 PM
3719 Views
This review is even before I got my DELL Studio 14 laptop in my hand. Actually it is still not in my hand! I chose DELL because they allow you to customize the configuration of your laptop and of course the colors are pretty attractive. I placed my order at an exclusive DELL store on 8 July, 2010, and paid with hard cash. The salesperson said that I would be getting my laptop in 2 weeks time max.
Apparently if you buy your laptop from a DELL store the transaction is much smoother and faster. The catchword is "apparently." Today is 24 August and I am still waiting for my laptop :(
First I got a mail from them, and the gist of the mail is that they don't have the bluetooth headset that I wanted so would I like to wait for it or would I take it afterward when its available. I said I don't want to hold up my laptop for a headset, so go ahead and deliver it without the headset and give me the headset when it is available. This done I am waiting but no news from them for a long long time.
I checked status online and got to know that the manufacture of my laptop was complete on Aug 5 and will be delivered soon. Believe it or not, delivery date is still N/A!!!
I am a very patient person, but they tried my patience! I mailed them asking what's up (actually I vented all my wrath in the mail) and all I got was automated replies saying we got your mail, thank you for contacting us and we will deal with your query shortly. And that was the end of it!!
So I called them up on their toll free number and they said my pincode was wrong so they had stopped shipping. I know its just a story they are making up. If it was wrong couldnt they have just called me up or mailed me to ask me for the right pin code! What were they waiting for? Divine intervention!!! To be on the safe side, I not only told them my pincode on phone, I mailed it to them also, just in case. This happened on Aug 11, 2010!!
God I am so sick of it all!! I wish I had gone to croma or something and bought something off the shelf. I would have had to pay some 5000/- more but they would have given me complementary accessories and wouldnt have treated me like shit!!
I never had to wait this much even for my BSNL phone connection and broadband!! And everyone knows that waiting for BSNL is legendary!!! God even they came and set up the phone in one week!! and transferred it to the place we moved in one day! And canceled the broadband when we didnt want it in one minute!! If you are buying DELL laptops please be prepared to grow roots and vegitate for a long long time :)
All the best!!
