Apr 25, 2011 11:34 PM
4669 Views
I bought a Dell Studio laptop 1458 with a 2 year extended warranty. Not even 1 year is over and the left shift key of laptop is not working. I registered a complaint on Dell India toll free no.about 14 days back.However till today, the service engineer from Dell has not turned up.
All they give u a case ID and service no. Dell has outsourced servicing to third parties and for small flimsy reasons wrong pin code etc( mistakes on part of Dell or its appointed service associates) consumer like me suffer. All this tall claims made by Del about next 1-2 da business days service at onsite is just bogus.
Moreover the Dell support team never calls nor write a email to check whether complaint is resolved or not. They will call u aggressively to sell their products, extended warranty, laptop insurance but basic service is lacking.
rgds,
Raghu Murthy